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FAQ, Useful info and the small print!!
Sizing
Hallmarking
Jewellery care
Gift Cards
Custom Orders
Shipping
Sustainability
Packaging
Returns
T&C
Hallmarking
Larger items (above 7.7g of Sterling Silver) must be hallmarked. I am registered with Edinburgh Assay office and my heavier pieces e.g. bangles, chunky hearts are marked. This adds a level of quality assurance to my work….as well as keeping it legal!
This is usually a very small punched mark comprising of five elements.
- My 'Sponsors Mark' is my initials (EC) in a heart shape
- This is then followed by 925 and the Lion Rampant to show these are Sterling Silver
- The Castle signifies it was in Edinburgh Assay Office - Finally the letter for the year of hallmarking (this picture shows Y for 2023).
Sustainability
​ I try to be as sustainable as possible in all parts of my small business. The nature of working with silver means you have a zero waste policy with the metal anyway, but 100% of the silver I buy is also recycled. This is for the bullion I buy, but also chains and findings (clasps/earring parts etc). Some of my pieces, e.g. my Molten collection, are recycled again from scraps or mistakes and other bits that can't be used elsewhere!
My packaging is all recycled and/or recyclable. The only exception is the gift ribbon, but if you are like me, that will be reused again on another gift!!
I choose not to add my logo to the boxes so they can be repurposed and regifted.
I try to use local Scottish or UK suppliers for the different aspects of my business as much as possible. When this is not possible, I endeavour to support other small businesses and ensure items are ethically produced.
Custom Orders
You may see something you like, but perhaps want to adapt the design a bit or make some changes?
Some of my designs can be personalised with letters and/or numbers to make them extra special.
Maybe you have your own design idea and would like to see it made into something you can wear or gift?
Whatever it is, just click the box below and let me know. We can have a chat about it and we can take it from there. I will always be very clear if it is something I don't do and will happily recommend another jeweller to you.
Gift Cards
Gift Cards are available for any amount or even for a specific piece of jewellery. Just go to the shop and you can order one there to be sent as a card or electronically.
Sizing
Necklaces
All necklaces come on an 18 inch chain as standard but you can select another length, there is an option to choose when you order. See the image to the right for how these may look on you. Better still to measure a current necklace which is a length which suits, this will be more accurate.
If you have a request which is out with these options, please get in touch through the link below, I may be able to help.
Bangles
Bangles come is four sizes;
Small (60mm diametre)
Medium (65mm)
Large (70mm)
Extra Large (73mm)
The easiest way to size these is to measure a current bangle which fits (the inside of the bangle, see picture). If you are not sure, just get in touch. It is important to remember that for a solid bangle, it is the size of your HAND that matters, not your wrist!
If you have a request which is out with these standard options, please get in touch through the link below, I may be able to help.
Bracelets
Bracelets come is four sizes;
Small (16cm long)
Medium (18cm)
Large (20mm)
Extra Large (22mm)
As before, the easiest way to have a perfect fit is to measure a current item that fits you best. If not measure your wrist (around the widest part, (including sticking out bones!) and then add approx. 1cm for a snug fit and approx. 2cm for a comfortable fit. Maybe using a piece of string/wool will help also!
If you have a request which is out with these standard options, please get in touch through the link below, I may be able to help.
Rings
All rings are made to standard UK sizes from F-Z+3. It is much easier if you know this as it is harder to measure accurately at home with fractions of a millimetre between sizes.
I have ring sizers available if you stay locally or if you have a local jeweller, they may be able to help you with a measurement, either measuring a current ring or your finger. I have some plastic adjustable sizers but these are less accurate but maybe good enough for an adjustable ring :)
Shipping
Where are you?
UK...
Any shipping within the UK is free for Royal Mail Tracked 48 (arrives in 2-3 days). If you need something quicker, you can pay extra for Royal Mail Tracked 24 (1-2 days) or Special Delivery (guaranteed next day delivery).
Europe...
There is a standard charge for shipping within Europe. please be sure to select this when checking out. This will be sent Royal Mail International Tracked and Signed.
All around the world...
There is a standard charge for shipping within Europe. please be sure to select this when checking out. This will be sent Royal Mail International Tracked and Signed.
Please note these times are from time of postage NOT from time of order. Please note the information given regarding the making/processing times in the description. Some items can be shipped in 1-2 days but others take longer. If you are in any doubt, please send me a message.
T&C
Information coming soon :)
Returns
Information coming soon :)
Packaging
Information coming soon :)
Jewellery Care
All sterling silver tarnishes eventually but wearing it more often keeps it shiny (my favourite care tip!). If it does become a bit darker or dull, washing in soap and water and a rub with the polishing cloth (included in your order) should restore its shine.
Try to avoid contact with perfumes, lotions and chemicals e.g. household cleaners and chlorine. When not being worn, it is best to store your silver jewellery in an airtight container.
If your jewellery has sea glass, pearls or stones, please take a bit more care as these will not withstand the same wear as silver.
Over time, blemishes and scratches will appear and this is part of your jewellery’s story and to be expected. Please get in touch if you have any concerns or queries, I am more than happy to help.
These are my own bangles, worn constantly and loved for almost 10 years (with the odd airport/hospital exception!) and rarely, if ever polished!
Yes, they are well worn, but are still shiny! Maybe they could do with a bit extra TLC, but I'm generally too busy polishing everyone else's silver!!
Sterling silver lasts for generations if you look after it... and even if you don't - just pop into your local museum for evidence of centuries old jewellery!
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